The PTC service manual application is an industry-first solution that has the power to transform the process of publishing service documentation to significantly improve the quality and efficiency of service organizations.
The success of any new solution hinges on an organization's capacity and commitment to using it. This is why PTC has designed implementation offerings that incorporate a pragmatic adoption approach to help overcome the typical challenges companies face when deploying new solutions. For companies managing service level agreements and looking to improve first-time fix rates or reduce asset downtime, these efficiency improvements can drive increased customer satisfaction and improved customer retention. For manufacturers servicing global customers, the PTC service manual application will reduce localization costs through the reuse of previously translated content and the elimination of unnecessary desktop publishing costs. Additionally, PTC's service manual application enforces content consistency to ensure a fully compliant process.
The service manual application includes capabilities to create text and interactive graphics, collaboration, content management and configuration, and dynamic publishing. It is enabled by the latest release of the following Arbortext dynamic publishing software:
-- Arbortext Editor(TM). Combines out-of-the-box service manual-specific configuration files and authoring templates with familiar word-processing capabilities that give the user the ability to create text in reusable components that are automatically configured and formatted. Arbortext Editor enables the user to insert 2D and 3D technical illustrations and animations created with Arbortext IsoDraw . The service manual application automatically generates common service manual components, such as tables of content, lists of figures, and indexes and creates master documents from which the publishing system can produce unlimited variations of a service manual that exactly matches a product's configuration.
-- Arbortext Publishing Engine(TM). Leverages the master service manual created with Arbortext Editor and applies the service manual stylesheets to apply styling for service information types, such as procedures, diagnostics, hazard statements, and fault isolation trees and automatically publish tailored, audience-specific service manuals in multiple languages and multiple types of media. Electronic service manuals can contain interactive graphics and animations to further simplify the reader's learning process.
-- Arbortext IsoDraw(R). Lets the user create technical illustrations from scratch or by reusing three-dimensional Pro/ENGINEER or other CAD design models. Arbortext IsoDraw 7.0 maintains the link to the original CAD file to ensure the illustration or animation is automatically updated if the design changes. Arbortext IsoDraw 7.0 now supports ProductView(TM) formats as a basis for illustration creation.
-- Arbortext IsoView(R). Enables viewing of interactive 2D and 3D technical illustrations and animations. This optional software is delivered as an ActiveX plug-in to document viewers and provides viewing, interaction, and redlining capabilities to illustrations and animations created with Arbortext IsoDraw and all common vector and raster image formats.
-- Windchill(R). This optional component offers advanced content management and configuration management capabilities required for full automation of the authoring and publishing process. These capabilities include support for compound documents, automatic 'bursting' of documents into reusable components (e.g. section, figure, warning), support for review/approval workflow, version control, access control, and change management.
Multipart is a UK-based supply chain management specialist that provides its customers with a safe, secure, and intuitive method of ordering parts. "We have used Arbortext IsoDraw for some considerable time to create the technical illustrations, and Arbortext IsoView was our first choice for a web-based application to view our interactive parts illustrations," said Steve Johnson, publications manager, Multipart. "We have received positive feedback from our client base for our EPC (Electronic Parts Catalog) and Arbortext IsoView has played a major part in its success because it enables us to create an intuitive environment through the use of intelligent graphics. We look forward to continuing our work with PTC and to utilizing more of its Arbortext dynamic publishing software."
"Our strategy is to continually develop industry-transforming solutions that leverage years of manufacturing and customer experience, providing greater value with lower implementation effort and overall cost of ownership," said James Heppelmann, executive vice president and chief product officer, PTC. "This release of the service manual application demonstrates PTC's commitment and delivers enormous value in an area where companies have struggled for many years. It enables organizations to publish and deliver industry-standard manuals that accurately describe the products under service at a fraction of the typical cost and effort."
Arbortext Service Manual Application Availability
Built on the Arbortext dynamic publishing software, this application is now available. For more information about Arbortext products and applications, please visit the Arbortext product pages on www.ptc.com.
About PTC
PTC (Nasdaq: PMTC) provides leading product lifecycle management (PLM), content management and dynamic publishing solutions to more than 50,000 organizations worldwide. PTC customers include the world's most innovative companies in manufacturing, publishing, services, government and life sciences industries. PTC is included in the S&P Midcap 400 and Russell 2000 indices. For more information on PTC, please visit www.ptc.com
Except for the historical information contained herein, matters discussed in this news release may constitute forward-looking statements that involve risks and uncertainties that could cause actual results to differ materially from those projected. These risks and uncertainties include: the successful development and integration of the technology necessary to offer integrated solutions that adequately responds to the evolving dynamic enterprise publishing, data management and applicable regulatory requirements; PTC's ability to extend our solutions, including the Arbortext suite of solutions, to vertical industries beyond the discreet manufacturing verticals traditionally served by PTC; PTC's ability to retain and maintain relationships with key employees, customers and other strategic partners, including those within markets and vertical industries with which PTC has little experience; and the market for, and customer adoption of, dynamic enterprise publishing may not grow as quickly as PTC expects, as well as other risks and uncertainties detailed from time to time in reports filed by PTC with the Securities and Exchange Commission, including the Company's most recent reports on Form 10-K and 10-Q.
PTC and its logo, The Product Development Company, Arbortext, Windchill, IsoDraw, IsoView and all PTC product names and logos are trademarks or registered trademarks of Parametric Technology Corporation or its subsidiaries in the United States and in other countries.
Contact:
PTC
Corporate Communications
Nicole Rowe, 781-370-6369
Email Contact
or
For
PTC
WeberShandwick
Amanda Keane, 617-520-7260
Email Contact