Burien, Washington, Records Time Savings with Cityworks Server AMS

Public Works Mobile Work Force Measures Significant ROI

September 29, 2011 -- Sandy, UT – The City of Burien, Washington, improved their field operations in their Public Works Department utilizing Cityworks. With the leading GIS-centric management solution, the City has experienced multiple benefits, including enhanced GIS, access to real-time data, and significant time savings, resulting in a measurable return on investment (ROI).

Burien uses a combination of GIS web services, Cityworks Server AMS, and networking to enable field operations for Public Works crews. The City has two separate crew divisions, Street and Stormwater, using Server AMS. In the beginning, Stormwater crews used Cityworks Desktop with DataPump to manage work orders and service requests. When Stormwater migrated to Server AMS, Street crews were brought online to access and maintain their work. The transition to Server AMS saw the addition of street assets to the GIS.

“With four major street inventories happening concurrently, the results are brought into Cityworks through GIS,” stated Fernando Llamas, Addressing Coordinator, City of Burien. “This is one of the reasons I love Cityworks for what it is. I can update GIS, and my crews can see the new asset in the field in real time, even through versioning.”

The crews can now see all the assets they manage in one system. In addition, they can easily locate assets on a map and provide updates to the GIS department if a discrepancy exists. When crews find an issue with an asset in the field, they create a work order, perform the work, track associated costs, and should the GIS need updating, submit the work order to the GIS Department with the appropriate information.

Llamas continues: “The turn-around time from problem to resolution went from being 72 hours and/or days before our Cityworks usage, to now an average of only 24 hours using Cityworks. This, of course, depends on the severity of the work or request. Nonetheless, within the same day an asset can be worked on with the problem resolved and also updated in GIS. Service requests are also worked on out in the field as an administrative user enters them from the office, resulting in quicker response time and less duplication, with only one crew responding instead of all of them.”

“Cityworks has been enabling field workers for more than ten years,” states Brian Haslam, President of Cityworks. “Our earliest clients used Cityworks on laptops much like today. The big difference has been in the convergence of hardware and network technologies, and their associated cost. Like in Burien’s case, Cityworks users can realize the benefits of Cityworks for a lot less. The actual numbers are compelling. The time to resolve an issue at Burien has been cut 300 percent! This is not only consistent across our user community, but ever increasing, resulting in better performance, more reliable infrastructure, satisfied citizens, and considerable cost savings. The ROI from Cityworks is the real thing – solid as a rock.”

About Burien The City of Burien, Washington, is located about 15 miles south of Seattle and has a population of about 34,000. As a friendly community with rich heritage, Burien boasts well-established neighborhoods and a small-town atmosphere within a short drive of the state’s metropolitan center.

About Cityworks Since 1986, Cityworks has been providing innovative GIS-centric Enterprise Management Solutions built exclusively on Esri’s leading GIS technology platform. Cityworks is powerful, scalable, and affordable, designed for agencies that own and care for critical infrastructure, capital assets, and property. Empowering GIS™ for asset management, permitting and licensing, Cityworks is a time-tested and proven technology utilized at more than 400 user sites around the world.

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