BIRMINGHAM, Ala. — (BUSINESS WIRE) — August 19, 2013 — Emergency CallWorks Inc., a leading provider of Next Generation 9-1-1 and emergency incident management software for the public safety industry, announced today that the company is showing the new release of its natively integrated software platform for call management, mapping, computer-aided dispatch (CAD) and decision support during the Association of Public Safety Communications Officials (APCO) annual conference and exposition being held this week in Anaheim, California. The demonstration highlights workflow efficiencies and expanded capabilities to improve emergency response, consolidate operations and substantially lower costs.

The Emergency CallWorks (ECW) 9-1-1 emergency incident management system provides users with a more intuitive, web-based interface and converged workflow to manage incidents in a faster, more efficient, holistic manner. The new system being demonstrated in booth 1628 at the APCO Expo has been adopted by a wide collection of PSAPs throughout the United States, ranging from single position customers to multi-county deployments with hundreds of users.

“We want to show the public safety industry that the future is now,” said Craig Parker, CEO of Emergency CallWorks. “Effectively managing the entire emergency response incident from initial call for service to incident resolution is faster, easier and less costly from both a functional and technological standpoint. We built our solution from the ground up to be a single, web-based and natively integrated platform for comprehensive emergency incident management utilizing advanced technology, open standards and the most innovative hosted deployment models.”

The new software is designed to allow faster innovation, proactive support with integrated remote monitoring and lower total cost of ownership with substantially less hardware than typical 9-1-1 systems. All ECW customers are able to utilize the same natively integrated software from small single sites to very large multi-county, multi-site deployments.

About Emergency CallWorks

Emergency CallWorks, Inc. provides the Public Safety Answering Point (PSAP) and Dispatch community with the industry’s first geo-diverse, vertically and horizontally integrated solution for holistic emergency incident management that goes beyond Next Generation standards (NG 9-1-1) for the receipt of 911 calls, mapping the incident, dispatching resources, providing decision support and transmission of critical information to the mobile response workforce while providing a wide array of benefits from VoIP technology as well as texting and other new media. Emergency CallWorks software products improve control and administration of emergency call and incident management and dispatch workflow process while enhancing the speed and accuracy of emergency response. The single solution for 911 emergency call taking, call mapping, computer-aided dispatch or CAD, CAD mapping and consolidated decision support is provided as a fully managed-service and architected for single site, large regional or cloud-hosted deployments. For more information, visit www.emergencycallworks.com.

Emergency CallWorks^®, Emergency CallWorx^®, CallStation^®, DispatchStation^®, AdminiStation^® and DecisionStation^® are registered trademarks Emergency CallWorks, Inc., a Delaware Corporation. Other brands are trademarks of their respective owners.

© Copyright 2013, Emergency CallWorks.

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