Remote Monitoring and Maintenance will Help Drive Efficiencies and World-class Service
NEEDHAM, Mass. — (BUSINESS WIRE) — October 31, 2017 — PTC (NASDAQ: PTC) today announced that Bell and Howell has selected the ThingWorx® industrial innovation platform to transform its service organization by enabling remote monitoring and service of its connected industrial mechatronic machines.
Headquartered in Research Triangle Park, North Carolina, Bell and Howell delivers innovative service and technology solutions that enrich customer communications and fulfillment for the world’s largest finance, industry and public sector enterprises. The company helps its customers streamline high-volume, high-integrity production of customer communications and product fulfillment; track delivery throughout the supply chain; maximize postal discounts and monetize every customer touchpoint.
Bell and Howell’s service organization is among the most sophisticated in the world, excelling at production workflow, automation, and industrial mechatronics. The company selected the ThingWorx platform as the foundation of an innovative next-generation IoT-enabled offering designed to further optimize service capabilities for all of its OEM service partners. These partners include companies such as Cleveron, CMC, Fetch, Hewlett-Packard, Packsize, Savioke, Sharp, and Toshiba.
One of the first products to leverage Bell and Howell’s IoT-enabled offering, built on the ThingWorx platform, is the Cleveron PackRobot, a 16-foot autonomous self-service package retrieval system that allows customers to pick up their online orders in a matter of seconds by scanning a code on their smartphone. The PackRobot is currently being deployed by the world’s largest retailer throughout the United States. As the exclusive distributor of Cleveron products in North America, Bell and Howell is providing the installation, service, support, and remote monitoring of these IoT-connected machines.
ThingWorx will enable Bell and Howell to reduce equipment downtime, improve First Time Fixn(FTF), increase overall performance, and boost customer satisfaction.
“At Bell and Howell we are focused on innovation and creating next-generation solutions and services for our customers,” said Ramesh Ratan, Ph.D, CEO, Bell and Howell. “We selected the ThingWorx platform because we needed a complete IoT platform that could handle everything from connecting the device to building applications to analyzing data. With the ThingWorx platform, we will be able to not only monitor our machines, but also have the ability to connect and remotely diagnose and service machines, which will enhance our level of service to our customers.”
The ThingWorx platform is a suite of components that enable the deployment of applications that monitor, manage, and control connected devices; remote data collection from connected devices; independent and secure connectivity between devices; and device/sensor management and integration with third party systems.
“By leveraging the IoT for smart, connected service, service organizations can solve problems before the customer knows they exist, adding tremendous value to service operations,” said Jim Heppelmann, president and CEO, PTC. “Leveraging ThingWorx will enable Bell and Howell to deliver high-quality services and more robust IoT-enabled solutions for its customers.”
Additional Resources
- Harvard Business Review: “ How Smart, Connected Products are Transforming Companies,” authors PTC CEO Jim Heppelmann and Harvard Professor Michael Porter
- ThingWorx Industrial Innovation Platform
- PTC Service Transformation Journey
The announcement of a customer’s selection of PTC software is not necessarily indicative of the timing of recognition of related revenue or the amount of revenue for any particular period or that any related applicable implementation and deployment activities are complete.
About Bell and Howell
Bell and Howell is shaping the future of communications and commerce. We deliver innovative service and technology solutions that enrich customer communications and fulfillment for the world’s largest finance, industry and public sector enterprises. Our software and hardware streamlines high-volume, high-integrity production of customer communications and products, maximizes postal discounts, and monetizes every customer touchpoint. Our service organization is among the most sophisticated in the world for production workflow, automation and industrial mechatronics. Headquartered in Research Triangle Park, N.C., with offices around the world, Bell and Howell is the trusted partner to thousands of organizations globally. For additional information, visit
www.bellhowell.net.
About PTC (NASDAQ:
PTC)
PTC has the most robust Internet of Things technology in the world. In 1986, we revolutionized digital 3D design, and in 1998 were first to market with Internet-based PLM. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way you create, operate, and service products. With PTC, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation.
PTC, ThingWorx, and the PTC logo are trademarks or registered trademarks of PTC Inc. or its subsidiaries in the United States and other countries.
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