March 13, 2020 -- Due to the COVID-19 outbreak, AIA has made the difficult decision to postpone the AIA Conference on Architecture 2020, May 14–16 in Los Angeles.
As you know, AIA has been closely monitoring directives from city, county, and state officials, as well as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) throughout this crisis. Your health and safety are paramount, and AIA feels compelled to postpone the annual conference to minimize the risk to all concerned.
By making this decision in advance, we also hope to minimize any stress or inconvenience. We are working with our vendors and partners to reschedule A'20 now and we will share rescheduling information with you soon.
Frequently asked questions
Will my A’20 registration be refunded?
You’ll receive a full refund for your registration fees and fees for workshops, tours, events, and donations.
How do I request a refund?
We’ll automatically cancel your registration and issue a refund. You don’t have to do anything.
When will my refund be issued? How long will it take?
Your refund will be applied back to the credit card on file within 30 days.
Can I apply my registration fees to A’21?
Unfortunately, no.
Can I use my free new member registration for A’21?
Yes, we will honor your free new member registration for A’21.
How do I contact registration?
You can email
Email Contact or call (800) 343 4146 (US calls) or 001 (847) 996 5850 (international calls). Customer service is available Monday through Friday, 9am to 5pm, EST.
How do I cancel my conference hotel reservation?
If you made your reservation through AIA’s official housing vendor, onPeak, you don’t have to do anything. onPeak will cancel your reservation. Credit cards have not been processed and no housing refunds are due. If you booked directly with the hotel or another housing agent, you will be responsible for cancelling your reservation.
How do I contact AIA Housing?
You can email
Email Contact or call (855) 992 3353 Monday through Friday, 9am to 7pm, EST.
Is AIA refunding travel or other transportation costs?
AIA will not refund individual travel costs. Check with your airline regarding their refund policy.
Will exhibitors receive a refund?
Exhibitors have the option to use their credit for the rescheduled A’20 event later this year or apply it to A’21 in Philadelphia. They can also receive a full refund. Contact your sales representative with our show partner Informa. Joy Williams,
Email Contact (accounts A-K) or Jacqueline Bart,
Email Contact (accounts L-Z, #s).
Will sponsors receive a refund?
Sponsors have the option to use their credit for the reschedule A’20 event later this year or apply it to A’21 in Philadelphia. They can also receive a full refund. Contact your sales representative with our show partner Informa. Joy Williams,
Email Contact (accounts A-K) or Jacqueline Bart,
Email Contact (accounts L-Z, #s)
How will I earn my continuing education credits?
Check out
AIAU, our online learning platform, as well as options through your
AIA chapter and AIA-approved CES providers.
I purchased a Platinum Pass. Can I still use my five free AIAU courses?
No, unfortunately not.
Will A’20 be rescheduled?
AIA currently is working with its partners and vendors to try to reschedule A’20 or offer an alternative. We will update you as soon as we can.
Will the AIA Business Meeting be rescheduled?
If A’20 is rescheduled, we’ll hold the AIA Business Meeting during the event. If that is not possible, we’ll explore other options and communicate final those decisions as soon as we know.
Will the Investiture Ceremony be rescheduled?
If A’20 is rescheduled, we’ll hold the Investiture Ceremony during the event. If that is not possible, we will explore other options and communicate those decisions as soon as we know.
