TRIRIGA 9 includes a range of new applications for reservation management and facility condition assessment, as well as significant enhancements to the Contact Center module. Other feature improvements include expanded Calendaring and Scheduling functionality, a new Approval and Notification Engines, and additional capabilities within the TRIRIGA CAD Integrator. TRIRIGA 9 is built on TRIRIGA's updated and enhanced platform, Momentum.
"Our close working relationship with customers and partners has helped us to create unparalleled solutions and our latest release is no exception. TRIRIGA 9 is our most comprehensive release yet with both enhancements to our existing applications and new functionality that supports the capital planning process and provides for efficient use of shared resources," said George Ahn, president and chief executive officer.
Ranked as the leader in the IWMS marketplace, TRIRIGA continues to offer innovative solutions, leveraging its portfolio of more than 700 enterprise customers representing a broad range of industries worldwide.
New Features of TRIRIGA 9
TRIRIGA Reserve
TRIRIGA Reserve is a fully integrated solution that gives an entire organization access to common-use resources, and provides an effective way to monitor assets and services and reduce costs through increased utilization and efficient billing processes. TRIRIGA Reserve can be installed as a stand-alone application or integrate with Microsoft(R) Exchange/Outlook environments.
TRIRIGA Condition Assessment
TRIRIGA Condition Assessment allows users to manage facility, building system and asset condition across an organization's entire portfolio. Organizations utilize industry standard or custom building system classifications to define acceptable quality levels and perform inspections and ongoing field observations. Condition Assessment integrates with other TRIRIGA functionality, allowing users to correct deficiencies through preventive and planned maintenance tasks.
Contact Center
TRIRIGA's enhanced and expanded Contact Center empowers call center personnel by providing a powerful, yet simple, user interface to manage requests, access relevant caller information, solve problems efficiently, and generate service requests within one integrated system. Contact Center traps duplicate requests to prevent duplicated efforts and data entry. Caller conversations can be captured and stored for historical purposes and future use.
Calendaring and Scheduling
The enhanced calendaring and scheduling functionality allows users to display and edit tasks via Gantt Charts, identify a resource's availability by days and hours, create availability exceptions such as holidays and other commitments, and query for resources based on their availability.
Approval and Notification Engines
TRIRIGA's new approval and notification engine lets system administrators create reviewer templates that define who needs to review a record based on role or functionality. Administrators can create Review Requirements per Business Object and add ad-hoc reviewers to any record, with permission. While reviewing a record, users can approve, return, reassign, request clarification, submit a comment, or escalate the review.
TRIRIGA CAD Integrator
The latest edition of CAD Integrator, found in TRIRIGA 9, includes enhanced client-side report management via label filters and theme management, as well as enhanced discrepancy handling. Also, CAD users can now automatically name their spaces via grid setup.
Additional Changes
TRIRIGA 9 also includes enhancements to many existing applications such as Portfolio Management, Request Management, Maintenance Management, Service Management, Purchasing and Contract Management, Inventory Management, and Project Management.
TRIRIGA Momentum
All of the applications included in TRIRIGA 9 are built on TRIRIGA Momentum, the newest version of TRIRIGA's powerful, Web-based platform.
New features of TRIRIGA Momentum include:
-- Significant performance and processing enhancements
-- Improved system navigation and data retrieval tools
-- More efficient query functionality
-- Additional flexibility in configuration of user interfaces
Product Names
With the TRIRIGA 9 release, TRIRIGA has streamlined its product naming system. Applications available with this new release include TRIRIGA Enterprise Workplace Management, TRIRIGA Portfolio, TRIRIGA Facilities, TRIRIGA Real Estate, TRIRIGA Operations, TRIRIGA Projects, TRIRIGA Reserve and TRIRIGA On-Site.
About TRIRIGA
TRIRIGA, the leader in Integrated Workplace Management Systems (IWMS), provides enterprise solutions that drive workplace processes through advanced technology and business expertise.
TRIRIGA solutions centralize and coordinate the management of all workplace locations, assets and services to offer a consolidated environment for decision-making and support of space occupancy and utilization, real estate, capital projects, operations and maintenance. Built on the TRIRIGA Momentum platform, these solutions enable the effective management of people, processes and data across partners as well as legacy boundaries and geographic borders. TRIRIGA's solutions provide centralized control, improved process efficiency and a reduction in the total cost of ownership of an organization's key assets.
For more information, contact TRIRIGA at 702-932-4444 or visit www.tririga.com.
Contact:
TRIRIGA, Las Vegas Mike Daffer, 702-932-4444 Email Contact
