Prestigious award given out by the Association of Support Professionals highlights the depth and breadth of Deltek’s online customer support experience
HERNDON, Va. — (BUSINESS WIRE) — June 15, 2010 — Deltek, Inc. (Nasdaq: PROJ), the leading provider of enterprise applications software and solutions for project-focused businesses, today announced that its online customer support site Deltek Customer Care Connect was recently recognized by the Association of Support Professionals (ASP) as one of the “Ten Best Web Support Sites of 2010.” The prestigious award showcases excellence in online service and support.
Award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. Websites were evaluated across the following areas:
- Overall usability, design, and navigation
- Knowledgebase and search implementation
- Interactive features
- Customer experience
The ten winning websites will be profiled in a book called "The Ten Best Web Support Sites of 2010," to be published by the ASP in July 2010.
"We see a good many repeat appearances every year among our 'Best Sites' winners, which is typical of most competitions that reflect sustained effort," says ASP executive director Jeffrey Tarter. "This year, however, four of our winners were brand-new awards participants. It's encouraging to see that newcomers have a real chance to overtake well-established market leaders, at least in the world of Web support."
“We are very pleased that our customer support website was recognized as one of ASP’s Ten Best for 2010," said Garland Hall, Senior Vice President of Customer Care. “This recognition is a tribute to Deltek's entire Customer Care team that works diligently to provide support to over 12,000 customers worldwide. Through our award-winning online support solution, our customers can quickly find a thorough answer to their most important support questions. At Deltek, we are laser-focused on serving our customers in the most efficient way possible, and we strive to continually enhance our support offerings at all times.”
About The Association of Support Professionals
The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including fee-based support, services marketing, financial ratios, and support compensation. The ASP also hosts open-access discussion forums and a job board on LinkedIn.
About Deltek
Deltek® (Nasdaq: PROJ) is the leading provider of software and solutions designed specifically for project-focused businesses. For more than two decades, our software applications have enabled organizations to automate mission-critical business processes around the engagement, execution and delivery of projects. More than 12,000 customers worldwide rely on Deltek to measure business results, optimize performance, streamline operations and win new business. Visit www.deltek.com.
Deltek also offers govWin, the industry's only online community dedicated to solving common business problems for government contractors. The govWin network delivers unique and specialized content, offers innovative matching capabilities to establish and manage teaming opportunities, and provides applications to identify, pursue, and win government contracts. Over 10,000 registered members, prime contractors, and small businesses are part of the govWin community. For more information, visit www.govwin.com.
Contact:
Deltek, Inc.
Patrick Smith
Senior Director, Public Relations
and Analyst Relations
703-885-9062
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