CH2M HILL Implements Oracle's PeopleSoft Enterprise HelpDesk for

CH2M HILL Implements Oracle's PeopleSoft Enterprise HelpDesk for HR

| More AEC News

REDWOOD SHORES, CA -- (MARKET WIRE) -- Jun 29, 2010 -- Oracle (NASDAQ: ORCL)

News Facts

CH2M HILL has created a new human resources (HR) and payroll service center based on Oracle's PeopleSoft Enterprise HelpDesk for Human Resources to help it respond to employee requests in a quicker, more efficient and more consistent manner.
CH2M HILL is a global leader in engineering, procurement, construction, management and operations for government, civil, industrial and energy clients. The firm's work is concentrated in the areas of energy, water, transportation, environmental, nuclear, and industrial facilities. It employs 23,500 people globally.
In November 2009, CH2M HILL deployed Oracle's PeopleSoft Enterprise HelpDesk for Human Resources, which was integrated with CH2M HILL's existing Oracle E-Business Suite Human Resources Management System, as the foundation for a service center that creates a centralized hub for HR and payroll information and processes.
PeopleSoft HelpDesk for Human Resources is part of Oracle's PeopleSoft Enterprise Human Capital Management family of applications and can be integrated with either Oracle's PeopleSoft Enterprise Human Capital Management or the Oracle E-Business Suite Human Resources Management System, or implemented as a standalone solution.

Creating a Centralized HR and Payroll Resource

CH2M HILL created a centralized resource for nearly all HR and payroll inquiries and processes, including benefits and retirement. The firm worked with Deloitte Consulting LLP to deploy a service center based on PeopleSoft HelpDesk for Human Resources that integrates with the Oracle E-Business Suite Human Resources Management System to reduce data entry, improve data accuracy and leverage existing system investments.
The user-friendly system enabled CH2M HILL to reduce HR and payroll administration costs and complexity, while providing better service to employees and managers spread across the globe, including those who have limited access to computers. Specifically it was able to:
- Reduce HR and payroll administration requirements with self service, which eliminates HR and payroll intervention and manual data entry;
- Enable users to log an inquiry via numerous channel options, including phone, portal, or by searching the knowledge center;
- Consolidate HR staff from local offices for improved efficiency and more convenient service;
- Meet the company goal of reducing HR-staff-to-employee ratio from 1 to 293 to 1 to 500, saving an estimated 10 to 20 percent on HR labor costs;
- Achieve an average issue resolution rate of two days, down from three to four days prior to creation of the service center;
- Gain a 360-degree view of employee information for quicker inquiry and issue response;
- Standardize and simplify processes and create a foundation for continuous improvement; and
- Reduce operating expenses while supporting efforts to optimize the productivity of revenue-generating professional resources, a critical business consideration.

Supporting Quote

"There are not a lot of HR/payroll-specific help desk solutions, and we needed one that was HR/payroll-centric -- HIPAA compliant, one that supports confidential cases, and that can protect employees' privacy and confidential information," said Jean Christenson, CH2M HILL Human Resource IT director. "We looked at six different vendors before choosing a solution and felt that PeopleSoft Enterprise HelpDesk for Human Resources was the leader due to the number and type of services it could provide, its broad spectrum of functionality and its application globally. With our new HR/Payroll service center, employees are receiving faster and more consistent service, which ultimately results in time and cost savings for the company. We expect approximately 70 to 80 percent of cases that come in to be resolved the first time and have already reduced HR labor costs by 10 to 20 percent while accelerating inquiry resolution time by up to 50 percent."

Supporting Resources

About Oracle Applications
Over 65,000 customers worldwide rely on Oracle's complete, open and integrated enterprise applications to achieve superior results. Oracle provides a secure path for customers to benefit from the latest technology advances that improve the customer software experience and drive better business performance. Oracle Applications Unlimited is Oracle's commitment to customer choice through continuous investment and innovation in current applications offerings. Oracle's next-generation Fusion Applications build upon that commitment, and are designed to work with and evolve Oracle's Applications Unlimited offerings. Oracle's lifetime support policy helps ensure customers will continue to have a choice in upgrade paths, based on their enterprise needs. For more information on the latest Oracle Applications releases go to www.oracle.com/applications.

About Oracle
Oracle (NASDAQ: ORCL) is the world's most complete, open, and integrated business software and hardware systems company. For more information about Oracle, visit oracle.com.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Contact Info 

Danielle Cormier
Oracle
+1.610.766.3463

Email Contact

Joan Levy
Blanc & Otus
+1.415.856.5110

Email Contact