CH2M HILL Managed Services' Remote Infrastructure Management (RIM) services optimize the performance and availability of critical corporate networks and IT infrastructure by proactively monitoring, detecting and resolving network congestion and application accessibility issues. CH2M HILL Managed Services utilizes industry-leading hardware and software tools for its RIM services, backed by a highly experienced team of professionals that serve as customers' eyes and ears 24/7. These services allow internal IT teams to focus their efforts on core business functions rather than on infrastructure management, while improving response times to emerging problems and lowering the costs associated with network and IT management.
"Corporate Express wanted to work with a managed services company with a strong track record in remote infrastructure management, and the CH2M HILL Managed Services team has been delivering this service since the discipline first evolved. That experience was very important to us and gives us peace of mind that our network and IT infrastructure are in good hands," said Pete Fisher, Vice President of IT Operations. "Another important thing to us was the depth of CH2M HILL's service in terms of methodology for event monitoring, conducting triage of concurrent problems, and reporting. Their reporting will give us a tremendous amount of detail about how our systems are performing, how quickly issues are being resolved, and how much performance and reliability are increasing as a result of these efforts."
According to Kevin Mungle, president of CH2M HILL Managed Services, "Most IT teams are overloaded with responsibilities and are typically in a very reactive mode regarding network and IT performance issues. Our Remote Infrastructure Management services immediately change that dynamic by taking a proactive approach to monitoring for issues and resolving them as they arise. We detect and remediate on a 24/7 basis, thereby minimizing their impact and preventing them from becoming chronic problems."
CH2M HILL's implementation at Corporate Express was completed in early April. CH2M HILL Managed Services now conducts ongoing 24/7 monitoring for Corporate Express. For more information about CH2M HILL Managed Services' Remote Infrastructure Management and Monitoring services, please visit www.ch2m.net/Services/Manage/RemoteServerManagement/tabid/99/Default.aspx.
About CH2M HILL Managed Services
CH2M HILL's Managed Services business operates and maintains information technology infrastructures and network-based services for clients worldwide. By providing end-to-end management of a company's IT operations, CH2M HILL allows companies to focus on their core business functions resulting in reduced annual technology costs while increasing reliability, scalability, security and overall system performance. For more, visit www.ch2m.net.
CH2M HILL's Managed Services business is part of CH2M HILL Enterprise Management Solutions (EMS), an industry-leading IT management consulting and solution development business. The EMS business provides a unique ability to leverage its core lines of business: consulting, spatial, collaboration, security and IT managed services to provide capabilities that span the entire client enterprise. For more information on EMS and its lines of business, visit www.ch2m.com/ems.
Headquartered in Denver, Colo., employee-owned CH2M HILL is a global leader in engineering, procurement, construction and operations for government, civil, industrial and energy clients. With more than $5 billion in revenue and 24,000 employees, CH2M HILL is an industry-leading program management, construction management and design firm, as ranked by Engineering News-Record (2007). The firm's work is concentrated in the areas of energy, water, transportation, environment, nuclear and industrial facilities. The firm has long been recognized as a most-admired company and leading employer, including being named by FORTUNE as one of the 100 Best Companies to Work For (2008). Visit www.ch2mhill.com.
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Contact: Dianna Herbst Phone: 720-286-3008 E-Mail: Email Contact