Windsor – 28 November 2008: Over the difficult economic climate of the next twelve months, 79% of Britons are going to reduce their spending, most dramatically in the areas of fashion, restaurants, music/DVDs, home furnishings and travel, according to new research into retail trends by Pitney Bowes MapInfo. Gardening, books and DIY are pursuits likely to be least affected by the tough economic conditions.
The new research also shows that spending is not necessarily moving online. While 47% of UK adults perform over a tenth of their spending online, and 63% intend to increase their online spending next year, half (53%) of respondents say that they would always favour a local store over online purchasing if that store was conveniently situated for them.
This Pitney Bowes MapInfo study, which interviewed 14,000 consumers in seven European countries/regions, highlights the need for retailers to balance their resources between online and in-store activity so as to optimise the channel choice that their particular customers require.
Steve Deaville, Sales Director, Retail, Insurance and Banking, Pitney Bowes MapInfo, notes, “Retailers have always paid great attention to their store locations, but they are also concerned that sales may be inexorably flooding online. In fact, even in Britain - one of the most developed online markets - online transactions only represent around 7% of retail sale. Nevertheless, online shopping continues to grow every year, and so for retailers to understand their customers’ use of in-store and online is critical to optimising their channels to the customer.
“Retailers are even more focused on this optimisation during an economic downturn, for example looking for opportunities to rationalise store portfolios without damaging competitive position or haemorrhaging customers. Those ahead of the game are using sophisticated location intelligence tools and customer communications techniques to achieve this goal.
“UK retailers are evidently going to suffer a severe softening of spending – not just in products traditionally regarded as discretionary spending, but also in the food sector, with 18% of consumers indicating a reduction in grocery spending. In terms of overall spending downturn, Britain sits in the middle – not as sanguine as Germany, Scandinavia and Benelux, but not nearly as depressed an outlook as France, Spain and Italy.
“These are challenging times for the retail sectors. However, simply reducing marketing activity is not the way to successfully ride out the current storm. Many iconic firms have proven that marketing and channel investment in a recession helps the company emerge ahead of its competition when recovery begins. Efforts today to improve customer understanding, to analyse their usage of different channels, and to introduce more intelligently personalised customer communications, will repay that investment many times over when the economic cycle turns positive.”
A full copy of the management summary of the research report: Who, How, When, Where? from Pitney Bowes MapInfo, may be obtained by emailing: Email Contact
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On which of the following products/sectors will you be spending less in the next twelve months? |
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All Countries |
Great Britain |
France |
Netherlands |
Germany |
Sweden |
Spain |
Italy |
|
Jewellery |
48.8% |
45.5% |
55.9% |
34.0% |
42.5% |
40.4% |
59.4% |
64.2% |
|
Restaurants |
46.8% |
51.1% |
51.4% |
34.7% |
41.0% |
38.9% |
52.9% |
57.2% |
|
Fashion |
46.6% |
57.1% |
50.4% |
29.0% |
31.8% |
28.9% |
58.8% |
70.0% |
|
Music/DVD |
46.6% |
50.6% |
54.0% |
31.1% |
37.6% |
40.8% |
55.5% |
56.6% |
|
Hotels |
43.5% |
42.9% |
49.3% |
32.9% |
40.3% |
37.1% |
52.3% |
49.8% |
|
Travel |
43.3% |
46.6% |
49.2% |
30.9% |
38.8% |
31.4% |
53.5% |
52.6% |
|
Home furnishings |
41.9% |
48.7% |
45.0% |
29.8% |
38.3% |
32.3% |
50.1% |
49.1% |
|
Leisure clubs |
41.7% |
43.2% |
46.7% |
23.2% |
39.0% |
32.7% |
52.5% |
54.4% |
|
Cinema |
39.8% |
43.2% |
43.2% |
29.8% |
34.6% |
31.3% |
47.3% |
49.4% |
|
Electronics |
39.3% |
46.5% |
42.0% |
29.9% |
33.2% |
36.1% |
46.5% |
40.8% |
|
Holidays |
39.0% |
45.0% |
42.0% |
27.8% |
35.0% |
26.7% |
50.0% |
46.5% |
|
Fast food |
37.7% |
43.6% |
46.4% |
26.3% |
34.1% |
40.6% |
37.4% |
35.5% |
|
Magazines |
34.4% |
36.9% |
39.3% |
27.6% |
30.2% |
33.9% |
38.3% |
34.4% |
|
Electrical goods |
34.1% |
44.2% |
36.8% |
26.8% |
29.1% |
32.0% |
38.1% |
31.8% |
|
Mobile phone |
33.9% |
34.1% |
40.2% |
24.7% |
33.8% |
23.6% |
37.8% |
43.0% |
|
Cosmetics & beauty products |
32.7% |
38.5% |
39.4% |
19.5% |
25.7% |
27.6% |
34.7% |
43.6% |
|
Hairdressing |
26.5% |
29.3% |
29.8% |
14.6% |
25.6% |
22.2% |
27.4% |
36.8% |
|
DIY |
24.4% |
28.6% |
23.2% |
12.7% |
21.0% |
19.2% |
32.7% |
33.2% |
|
Gardening |
24.1% |
22.1% |
25.8% |
15.7% |
22.8% |
18.4% |
34.9% |
29.3% |
|
Books |
23.3% |
28.0% |
27.9% |
20.8% |
18.3% |
22.2% |
23.4% |
22.7% |
|
Food |
17.8% |
33.2% |
22.5% |
5.7% |
15.8% |
8.2% |
18.5% |
20.8% |
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None of these |
22.2% |
20.8% |
14.7% |
40.1% |
32.6% |
28.4% |
12.0% |
6.8% |
About Pitney Bowes MapInfo
Pitney Bowes MapInfo, part of Pitney Bowes Inc. (NYSE:PBI), is the leading global provider of location intelligence solutions, integrating software, data and services to provide greater value from location-based information, and drive more insightful decisions for businesses and government organisations around the world. The company’s solutions are available in multiple languages through a network of strategic partners and distribution channels in 60 countries. Visit
www.mapinfo.com and
www.pb.com for more information.
Further information from:
Sue Glanville/ Sophia Henri
Say Communications
Tel: +44 208 971 6423
Email:
Email Contact
Email Contact